Privacy Policy
A Journey Together Counselling Service
Sherril Rose – Registered Counsellor (BACP ( 01008708 ), NCPS ( NCPS1924)
This privacy policy explains how I, Sherril Rose, collect, use, and store your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It applies to all services provided through A Journey Together Counselling Service, including face-to-face, online, and telephone counselling.
1. Who I Am
I am a qualified counsellor working under the name A Journey Together which is a Counselling Service. I am registered with the British Association for Counselling and Psychotherapy (BACP) and the National Counselling and Psychotherapy Society (NCPS).
You can contact me at:
📧 sherril_ajourneytogether@aol.com
📞 07516665961
🌐 https://ajourneytogether.co.uk
2. What Information I Collect
To provide counselling safely and ethically, I collect and store the following information:
Your name and contact details (address, phone number, email)
Your GP and emergency contact information
Basic details about the issues bringing you to counselling
Your age/date of birth
If you contact me through my website, I may also collect your name and message via email.
3. Why I Collect This Information
Your information is collected for the following purposes:
To provide effective counselling support
To contact you about appointments or changes to your sessions
To safeguard your wellbeing (e.g., in emergencies)
To meet professional, legal, and ethical requirements
4. How I Store and Protect Your Information
Your information is stored securely in the following ways:
Digital files are kept in a secure, password-protected system accessible only by me
Emails are stored on a secure email service and are regularly deleted if no longer needed
Any printed materials (if used) are stored securely and confidentially
I take all reasonable precautions to ensure your information is not lost, misused, accessed without authorisation, or disclosed inappropriately.
5. How Long I Keep Your Information
In line with ethical guidance and insurance requirements, I keep client records for 5 years after the end of our work together. For clients under 18, records are kept until 5 years after they turn 18.
After that, your data is securely deleted or destroyed.
6. Confidentiality and Sharing of Information
Everything discussed in counselling is kept strictly confidential. I will not share your information except in the following circumstances:
If you give your explicit, written consent
If I believe you or someone else is at serious risk of harm
If I am required to do so by law (e.g., court order, terrorism, or safeguarding)
If information is discussed during professional supervision (in anonymised form only)
7. Your Rights
You have the legal right to:
Request a copy of the personal information I hold about you
Ask me to correct any inaccurate or incomplete data
Request that I delete your information (unless I have a legal reason to retain it)
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being mishandled: www.ico.org.uk
8. Website and Online Communications
If you contact me via my website, your message is sent directly to my email. My website may use basic cookies for functionality, but I do not use cookies to track or store personal data.
9. Changes to This Policy
I may update this privacy policy from time to time. Significant changes will be communicated to you directly or made available via my website.
